We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We are committed to providing you with the best possible service. If something goes wrong or you are unhappy with any aspect of our work, please let us know so we can try to put things right.
Please first speak to the person handling your case. If they cannot resolve your concerns, or you would prefer to speak to someone else, please contact our Client Care and Complaints Manager:
Miss Ghotai Haq
Email: complaints@privitylegal.co.uk
Please include as much information as you can about your concerns, along with your name, case reference and how you would like us to resolve the issue.
We will handle your complaint fairly and will not charge you for investigating it.
What happens after you make a complaint?
If we need more time at any stage, we will explain why and let you know when you can expect a response.
If you are still unhappy: the Legal Ombudsman
If you are unhappy with our final response, or your complaint has not been resolved within eight weeks of you raising it with us, you may be able to ask the Legal Ombudsman to investigate.
The Legal Ombudsman is an independent service that looks at complaints about the service provided by lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
These time limits are subject to the Legal Ombudsman’s rules and any exceptions it may allow.
You can contact the Legal Ombudsman using the following details:
Telephone: 0300 555 0333
Minicom: 0300 555 1777
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH
Concerns about our professional conduct
If your concerns relate to professional conduct, such as dishonesty, misuse of client money or other serious misconduct, you can report them to the Solicitors Regulation Authority (SRA).
The SRA deals with professional conduct concerns. Complaints about poor service are generally dealt with by the Legal Ombudsman. You do not need to wait for our complaints procedure to finish before raising a conduct concern with the SRA.
To find out more or report a concern, contact the SRA:
Website: www.sra.org.uk
Telephone: 0370 606 2555
The government has taken another significant step towards strengthening housing standards in England. On 9 October 2026, the Ministry of Housing, Communities and Local Government published a consultation proposing to extend Awaab’s Law to private rented tenancies and certain types of accommodation occupied under licence. The proposals could introduce legally enforceable deadlines requiring private landlords […]
Renting a home involves more than agreeing the rent. Knowing who your landlord is, whether the property needs a licence and where to report concerns can help you make informed decisions and protect your rights. England has a national database of rogue landlords and property agents, but tenants cannot currently search it directly. There are […]
The Government has published new English Housing Survey data providing a snapshot of England’s private rented sector immediately before the major reforms introduced by the Renters’ Rights Act 2025. Published on 30 September 2026, the report looks at tenants’ experiences of renting, tenancy security, eviction practices, rent in advance, guarantors, discrimination and complaints. Importantly, the […]
UK Family Visa allows you to bring family members (eligible foreign nationals) to join you in the UK for an extended period of 6 months or more. You can bring your spouse or partner, fiance or proposed civil partner, child, parent, or a relative to who you will provide long-term care.
The Global Business Mobility visa is an umbrella category of five different types of UK work visas. These visas are designed for employees of overseas companies to undertake specific types of work or assignments in the UK.
Well-versed in both the legal and technical languages of decentralized finance, our global team can support anyone wanting to navigate the fast-changing world of blockchain, cryptocurrency, and digital assets.
Our lawyers act for schools, colleges and universities across the world. We understand your context and are able to advise on any legal and regulatory matters, as well as international projects.
The UK Temporary Worker Visa is a work visa that permits you to work in the UK temporarily. The time you can stay in the UK for a Temporary Worker Visa varies depending on the category you apply for and ranges from 6 months to 2 years.
Often people want to come to the UK to settle in the UK, without a specific idea as to what they want to do when they are here. In fact, our clients regularly ask us, what is the quickest way to settle in the UK?
When a marriage breaks down, one of the most significant issues couples face is determining how to divide their financial assets and responsibilities. Our expert divorce lawyers guide will help you through this process with the care and attention it needs and the information required to make well-informed decisions about your financial security today and in the future.
Child arrangement law refers to the legal process and frameworks used to decide where children will live, how often they will see each parent, and the overall care and welfare arrangements following the breakdown of a relationship or marriage. Our team of child custody lawyers has worked both parents and grandparents and have dealt with cases of all natures, working to achieve a positive outcome for all.
Applications for leave to enter or remain in the UK can be made, in certain circumstances, on the basis that to require the individual to leave the UK or to not allow them entry into the UK would be a breach of the individual’s human rights.
The Hong Kong BN(O) route allows BN(O) status holders and certain family members to live, work and study in the UK. After 5 years, applicants will be able to apply for settlement, and after a further year, British citizenship, providing they meet the requirements.
With British citizenship, you can apply for a British passport, and you will be free of immigration control, allowing you to travel into and out of the UK without the need for a visa.
Navigating property possession and tenant disputes can be a complex and stressful process for landlords and property owners. Our team of experienced possession proceedings solicitors provides clear, practical, and legally robust representation to help you regain control of your property with minimal delay.
Managing rental properties should be a reliable investment, but dealing with unpaid rent can quickly disrupt your cash flow. Our specialist landlord and tenant solicitors provide expert guidance on rent arrears recovery, tenant communication, and court proceedings to protect your property business.
Whether you are a first-time landlord or managing an extensive residential portfolio, ensuring your agreements align with current housing regulations protects both your investment and your rights. Our property law specialists provide comprehensive guidance on drafting agreements, understanding statutory requirements, and maintaining full legal compliance.
When facing unlawful eviction or harassment, speed is essential. Our expert housing law team takes swift legal action to protect your tenancy and hold offending landlords accountable.
Obtaining a possession order from the court is a major milestone, but it does not automatically give you the legal right to physically re-enter your property or change the locks yourself. Our specialist housing litigation solicitors handle the entire enforcement process quickly, efficiently, and fully within the law, ensuring you regain control of your property without legal liability.
Our website will give you a flavour of the advice we provide - if you would like to talk to us for more information, please contact our client services team who will be happy to assist.
