Complaints

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within five days of receiving it, enclosing a copy of this procedure.
  1. We will then investigate your complaint. This will normally involve passing your complaint to our client care/ complaints manager Miss Ghotai Haq (email: complaints@privitylegal.co.uk) who will review your matter file and speak to the member of staff who acted for you.
  1. You will then be invited to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.
  1. Within three days of the meeting, we will write to you to confirm what took place and any solutions agreed with you.
  1. If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  1. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a Partner to review Miss Haq’s decision.
  1. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
  1. If you are still not satisfied, you can then contact the Legal Ombudsman. If we are unable to resolve your complaint, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
  1. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.


The Legal Ombudsman’s contact details are:

Telephone: 0300 555 0333

Minicom: 0300 555 1777

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH

How we help

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Areas of focus

Partner & Family Visas

UK Family Visa allows you to bring family members (eligible foreign nationals) to join you in the UK for an extended period of 6 months or more. You can bring your spouse or partner, fiance or proposed civil partner, child, parent, or a relative to who you will provide long-term care.

Global Business Mobility Visas

The Global Business Mobility visa is an umbrella category of five different types of UK work visas. These visas are designed for employees of overseas companies to undertake specific types of work or assignments in the UK.

Short Term Visit Visas

Our lawyers act for schools, colleges and universities across the world. We understand your context and are able to advise on any legal and regulatory matters, as well as international projects.

Short Term Work Visas

The UK Temporary Worker Visa is a work visa that permits you to work in the UK temporarily. The time you can stay in the UK for a Temporary Worker Visa varies depending on the category you apply for and ranges from 6 months to 2 years.

EEA Nationals & Family

EEA nationals are required to obtain leave to enter or remain in order to visit or live in the UK. Unless a person is coming to the UK for a short visit, they will need to apply for a visa in advance of their arrival.

business Visas

Whether you wish to recruit a foreign worker, establish a UK branch of an overseas company or effect an intra-company transfer, our immigration barristers can assist. Our expertise covers immigration routes for individual investors and entrepreneurs, small and medium businesses, as well as multinational companies.

Global Talent Visas

Well versed in both the legal and technical languages of decentralized finance, our global team can support anyone wanting to navigate the fast-changing world of blockchain, cryptocurrency and digital assets.

Settlement in the UK

Often people want to come to the UK to settle in the UK, without a specific idea as to what they want to do when they are here. In fact, our clients regularly ask us, what is the quickest way to settle in the UK?

British Citizenship

With British citizenship you can apply for a British passport and you will be free of immigration control, allowing you to travel into and out of the UK freely without the need for a visa.

Student & Graduate Visas

The UK Graduate visa allows international students to remain in the UK after completing their studies for up to two years, or three for doctoral graduates.

Immigration appeals

If your UK visa or immigration application has been refused, our immigration appeal lawyers can advise you on the merits of appealing to the First-tier Tribunal (Immigration and Asylum Chamber), prepare your immigration appeal and represent you at your immigration appeal hearing.

Human Rights

Applications for leave to enter or remain in the UK can be made, in certain circumstances, on the basis that to require the individual to leave the UK or to not allow them entry into the UK would be a breach of the individual’s human rights.

Asylum & Protection

Applications for leave to enter or remain in the UK can be made, in certain circumstances, on the basis that to require the individual to leave the UK or to not allow them entry into the UK would be a breach of the individual’s human rights.

Hong Kong (BNO) Visa

The Hong Kong BN(O) route allows BN(O) status holders and certain family members to live, work and study in the UK. After 5 years, applicants will be able to apply for settlement, and after a further year, British citizenship, providing they meet the requirements.

Get in touch

Our website will give you a flavour of the advice we provide - if you would like to talk to us for more information, please contact our client services team who will be happy to assist.